Refund policy

Refund & Exchange Policy

At Seraphine Doll Society, we take pride in carefully selecting and inspecting each piece before it is shipped.

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges including change of mind, incorrect sizing, or personal preference.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review each case individually and work to provide a suitable resolution.

By placing an order with Seraphine Doll Society, you acknowledge and agree to this policy.

Thank you for supporting our small business and shopping with us, doll. ✨